1. After you place an order on our website and check out, please email us via firstname.lastname@example.org and provide us your device serial number. 2. We will open one year update authorization for you. 3. The Launch technician will open the update service online, no need shipment. 4. then you can go back to homepage of your X431 V/ X431 V+ / PAD V/ PAD VII and click "Update" to download new update.
1. it will need 1-2 Days for the Launch technician to do the update service. 2. Very easy to operate, no need shipping. 3. Suitable for: Launch X431 V and X431 V+, Launch PAD V and PAD VII , Launch x431 Pros Mini.
You also can leave us your messagethrough this form, we will come back you within 24 hours.
Note: Pls tell us the product name or link in a message.
We accept paypal payment. You can connect your PayPal, credit card, debit card or bank account to PayPal for purchasing some of our products. After submitting an order, you will be redirected to PayPal to complete the transaction.
How to pay by Paypal? 1.Log into your PayPal account or use Credit Card Express; 2.Enter your card details and click “Submit”; 3.Your payment will be processed and an invoice will be sent to your e-mail address;
Note: Your order will be shipped to your PayPal address. Please ensure that it is correct and complete.
We accept return within 15 days from the receipt of your order to return goods you bought from us ( Except Autel Software Update Service).
How to return ?
When you need return the product, please email email@example.com for ask an RMA number (return merchandise authorization number). We will provide RMA number and return address. And you need to ship the item back to the address we sent for a refund. Please do not ship items back without any request. Otherwise, we can not handle your return and it will be destroyed. Then the refund will be not issued.
Who pays for the shipping?
If the item is being returned for a quality reason, like it is damaged, faulty and not working, or you receive a wrong item, please contact us and we will cover the cost of shipping. If possible, we would like to see pictures of the damage, video for not working. However, If you are not satisfied with the item you bought or change your mind, you can get a full refund or exchange it for another item you want. But the buyer needs to be responsible for the return shipping fee.
When should I send the product back?
You should send it back within 15 days of your return request. Please put the product with all of its accessories, free gifts and manuals back into its original box. Once package was picked up by post office, please get back to provide us the tracking number. (VERY IMPORTANT!)
How and when will I get my money back?
Once we receive the products and our staff check all is fine, you will get a confirmation by email. Then your money will be paid back within 3 business days in the same way you made the purchase. As our staff need to handle tons of parcels, we recommend you can keep an eye on your return and remind us to check your case in time. If we are on holidays, please allow us process your refund as soon as we get back to work.
How to cancel my order?
Please contact us within 12 hours to cancel your order before it has been shipped. If your order has not been dispatched, we will cancel the order and make a refund. If the item is on its way to you, you have to follow our return policy and send it back to us then we make a refund.
How to refund?
You can apply for refund within 15 days since the date you received the goods. Detail rules as follows:
1. Full Refund
(a) When the items you receive have quality problem, we will refund to you fully, including problem in the hardware, software or adapters.
(b) If we send wrong items to you, which is our responsibility to refund full item value and pay the extra fee for you.
(C) If you order the wrong products, pls contact us before we ship the product in order that we could cancel the order.
2. Item is Out of Stock
If product is out of stock, we will send email to check if you want to exchange or get refund. If you want to get refund, we will refund the money for this goods to you, if there are still other items for this order, we will send the rest to you. If you want to cancel the order, we will refund full money to you.
3. Item is Not Received
Usually, we will provide tracking number and tracking link timely. If you don’t get item for a long time, please contact us timely. We will confirm with the couriers and get back to you ASAP. If product gets lost during transportation, we will arrange replacement for you and bear the shipping cost by ourselves.